(AUT2) RECEPTION ASSISTANT/F&B ASSISTANT/RESERVATION ASSISTANT/BACKOFFICE ASSISTANT

December 2019
Hotel receptionist
Austria
English, German, Spanish

Location: Vienna, Austria
Start: December 2019
Duration: up to 12 months
Working language: German, Spanish. English

Who are we?

We are the beautifull hotel. We represent unique culture, rhythm, emotion with a commitment and we want to tell you about it. Are you already acquainted with everything that we do?

What are the main tasks?

Front Office Reception – Reservations /// 6 months

Main tasks:

  • Check in/Check out
  • Answer phone calls
  • Rooms assignment
  • Solve guest complaints
  • Handle guest request
  • Answer emails and deal with reservations
  • Handle cashier
  • Daily front desk tasks
  • Consistently offer professional, friendly and engaging service
  • Book and enter room reservation requests using the Property Management System
  • Accurately process signed group contracts
  • Observe, adjust and attend the revenue management system
  • Controlling daily pick up, adjusting pick-up rates to attain optimal goals
  • Accurately maintain and modify blocks as necessary
  • Enter rooming lists while ensuring accuracy
  • Update reservations ensuring a flawless check in and check out process
  • Work together with the Front office and other departments as required
  • Answer telephone and email inquiries in a timely manner
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

F&B Kitchen /// 3- 6 months

Main tasks:

  • Prepare Breakfast
  • Complete opening and closing checklists
  • Knows and complies consistently with standard portion sizes, cooking methods, quality standards, and kitchen rules, recipes, and hotel policies and procedures
  • Maintains a clean and sterile work area
  • Follows approved/proper plate presentations and garnish for all dishes
  • Stocks and maintains sufficient inventories of food products at line stations to ensure a smooth service period
  • Closes the kitchen properly and follows closing checklist for kitchen stations. Assists others in closing the kitchen
  • Attends all scheduled employee meetings and offers suggestions for improvement and safety

F&B Service /// 3- 6 months

Main Tasks:

  • Perform the service to the breakfast, the restaurant, the room service and banquets
  • Perform the setting of furniture, equipment and decoration
  • Perform the setting of service equipment
  • Perform the setting for starters, desserts and coffee plus supplements
  • Prepare the beverages and condiments before meals and complete the stock
  • Perform various preparation and cleaning tasks
  • Clear the tables, clean the room and prepare the restaurant for the next service
  • Arrange and store equipment service, maintain order and cleanliness in the room
  • Take care of and organize the buffet; verify that it is always full
  • Prepare the conference and meeting rooms for banquet

What do we expect from you?

Reception: B1English & B1German , F&B: B1English & A2German, Back Office: B1English & A2German.

Do you offer any contribution?

Accomodation, 2 daily meals, transport ticket, language course (ACCORDING THE TYPE OF PRACTICE!)

What is the selection process?

CV and skype interview.

Prihláška